Why have I encountered a problem with my withdrawal?

The most common reasons for a withdrawal being unsuccessful are:

1. You have deposited funds using your debit/credit card, and now are requesting a withdrawal directly to a bank account

We'll normally remit money via the same method and to the same place from which it was received. For example, if you made a deposit using a card, upon withdrawal please ensure that you request your funds be returned to the same card (up to the deposited amount, unless you made profit).

We may let you withdraw your funds directly to your bank at our absolute discretion. In this case, we may ask you to verify the card before returning your funds.

Please note that card withdrawals take between two and five working days.

2. You have made a bank deposit and try to make a withdrawal, without verifying the source of funds

Before returning your funds, we might need to first verify the bank account you used to make a deposit or/and the receiving bank account.

3. You have recently sold some shares and the funds haven’t settled yet

When selling shares physically in the market, there’s a settlement period of two or three business days before your funds become available to withdraw. In the meantime, the value will appear as a credit should you wish to trade. Once the funds have settled, regular withdrawal times will apply.