Why has my proof of payment been rejected?

We may reject your proof of payment for the following reasons:  

Unacceptable format or display of required information 

• The document is editable or is missing required information 
• Incorrect information on either the proof of payment or transfer request documents uploaded 
• The transfer execution date isn’t ‘today’s’ date  

Transaction amount 

• The amount transferred is below our required minimums
• Your base currency doesn’t match your transaction currency* 
   

* You can only upload proof of payment in your base currency. If you make a deposit in a different currency, you’ll need to convert the amount before entering it into the relevant box.  

Other reasons 

• You’re new to IG and haven’t funded or traded before  
• The funds have already been credited to your account 
• You’ve potentially uploaded a duplicate of a document we have on record* 
   

* If you’ve made multiple deposits of the same amount, you’ll need to upload (in addition to your proof of payment) a receipt for each individual transaction along with a bank statement or ledger. 

What happens if my payment is delayed? 

We’ll credit your account with your deposit amount when we receive your proof of payment documents. 

But if we don’t receive the funds timeously, we reserve the right to remove the credited amount. Where this results in positions being closed or debt incurred, you’ll be liable for any negative balance.  

To avoid this, you can consider ‘immediate funding’ by debit/credit card.

If you experience any issues with your deposit, please contact our helpdesk