CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.

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Help and support / Fees and charges

How do I reactivate my CFD account?

Why has my account been closed?

Your CFD account’s been closed because it was inactive for 24 consecutive months, there were no open positions and no funds were deposited.

What can I do if my CFD trading account has been closed due to inactivity?

If this has happened and you want to resume trading with us, you'll need to open a new account using an alternative email address and username, along with new versions of your KYC and payment information.

Once you’ve activated your new account, you can link your old email address in the account settings menu on our platform.

Create new account

What if I had funds in my old inactive account?

Even if there are funds in your account, it will be closed after the inactivity period. Your remaining balance will still be connected to your account. You’ll need to contact trading services to retrieve these at 010 344 0053 or helpdesk.za@ig.com.

You can withdraw your funds at any time, or transfer your remaining balance from your old account to your new account, after you've completed the application process and linked the accounts.

How can I avoid having my account closed?

Stay active by opening or closing a position

If you don’t plan on trading within 24 consecutive months, you can opt to close your account and withdraw any remaining funds.

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What are IG's charges?

Where can I see the fees I have been charged?

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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. Clients can lose more than they deposit. All trading involves risk.

IG is a trading name of IG Markets Limited and IG Markets South Africa Limited. IG Markets South Africa Limited offers domestic accounts and IG Markets Limited offers international accounts.

IG Markets South Africa Limited is authorised and regulated by the Financial Sector Conduct Authority (in South Africa) as an over-the-counter derivative provider and an authorised financial services provider (FSP No 41393). IG Markets Limited is authorised and regulated by the Financial Conduct Authority (in the UK).

IG provides execution only services and enters into principal-to-principal transactions with its clients on IG’s prices. Such trades are not on exchange. Whilst IG Markets South Africa Limited is a regulated FSP and acts as an intermediary as understood in the FAIS Act in relation to the international accounts offered by IG Markets Limited, CFDs issued by IG are not regulated by the FAIS Act as they are undertaken on a principal-to-principal basis. CFDs issued by IG Markets South Africa Limited are regulated by the Financial Markets Act, and IG Markets South Africa Limited is a licenced over-the-counter derivative provider.

South African residents are required to obtain the necessary tax clearance certificates in order to utilise their foreign investment allowance should the South African resident wish to open an international account with IG Markets Limited.

The information on this site is not directed at residents of the United States or Belgium or any particular country outside South Africa and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

Voted SA’s top CFD provider in Business Day Investors Monthly Annual Stockbroker Awards in 2012, best platform for Active Day Traders in 2013 and 2014, SA's best Online Broker in 2015 and 2017 and SA's best CFD provider in 2020 as well as SA's Top CFD Broker in 2021.