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CFDs are leveraged products. CFD trading may not be suitable for everyone and can result in losses that exceed your deposits, so please ensure that you fully understand the risks involved.
Help and support  /  Deposits

Why has my deposit been rejected?

A deposit is normally rejected for one of two reasons:

  • The address we hold for you doesn’t match the one registered with your bank, or
  • The payment fails online

Please ensure that the address we have for you matches the address registered with the bank you’re using to fund. You can edit your address by logging in to My IG and going to the ‘settings’ tab, then selecting ‘personal details’.

The second problem can usually be resolved by contacting your bank or card issuer. Failing that, please give us a call.

Related questions

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All forms of investments carry risks. Trading CFDs may not be suitable for everyone and can result in losses that exceed deposits, so please ensure that you fully understand the risks and costs involved by reading the Risk Disclosure Statement and Risk Fact Sheet.

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