Skip to content

CFDs are leveraged products. CFD trading may not be suitable for everyone and can result in losses that exceed your deposits, so please ensure that you fully understand the risks involved. CFDs are leveraged products. CFD trading may not be suitable for everyone and can result in losses that exceed your deposits, so please ensure that you fully understand the risks involved.

ANZ shares: $559 million in remediation costs announced

ANZ has today announced $559 million in remediation costs set to be recognised in the second half of 2019.

ANZ share price in focus Source: Bloomberg

The announcement at a glance

It hasn’t been a good week for Australian banks, that’s for sure.

As a rate cut weighs on lending margins and as Australia’s Treasurer hits out against the big four, ANZ (ASX: ANZ) has today announced A$559 million in after tax customer remediation costs.

ANZ looks to be playing follow the leader with NAB, which just last week announced A$1.2 billion worth of customer remediation and software capitalisation costs.

In response to today's announcement, the ANZ share price traded flat, reaching A$27.32 per share by 11:39 AEST.

ANZ share price: costs, costs, costs

ANZ divided today’s remediation bill into continuing and discontinued operations.

From continuing operations, ANZ has flagged after-tax costs of A$405 million – set to be recognised in 2H19. On this front, the bank noted that such costs are 'largely related to product reviews in Australia Retail & Commercial for fee and interest calculation related matters.'

The bank further commented that:

‘These include historical matters recently identified during the period, as well as refinements to estimates of existing customer compensation programs and associated costs.'

Speaking to costs associated with discontinued operations, ANZ flagged after-tax costs of A$154 million – also set to be recognised in the second half of 2019. According to the bank, these costs were 'primarily associated with the advice remediation program and customer compensation chargers for other Wealth products.'

All up, this means A$559 million in customer remediation costs are set to be recognised in the second half of 2019.

Speaking of today’s media release, ANZ's Chief Financial Officer, Michelle Jablko said:

'We recognise the impact this has on both customers and shareholders. We are well progressed in fixing issues and have a dedicated team of more than 500 specialists working hard to get any money owed back to customers as quickly as possible.'

To read our previous coverage concerning the dividend outlook of the big four click here now

Final thoughts

Prior to today’s announcement, the bank had already made a A$928 million (pre-tax) provision for remediation issues.

ANZ is set to unveil its 2019 full-year results on October 31.

Heading into these annual results, analysts remain ‘overweight’ on ANZ – according to the Wall Street Journal. Overall, the bank has four buy ratings, seven hold ratings and one sell rating.

Year-to-date, the ANZ share price has risen a little over 14%.

IGA, may distribute information/research produced by its respective foreign affiliates within the IG Group of companies pursuant to an arrangement under Regulation 32C of the Financial Advisers Regulations. Where the research is distributed in Singapore to a person who is not an Accredited Investor, Expert Investor or an Institutional Investor, IGA accepts legal responsibility for the contents of the report to such persons only to the extent required by law. Singapore recipients should contact IGA at 6390 5118 for matters arising from, or in connection with the information distributed.

The information/research herein is prepared by IG Asia Pte Ltd (IGA) and its foreign affiliated companies (collectively known as the IG Group) and is intended for general circulation only. It does not take into account the specific investment objectives, financial situation, or particular needs of any particular person. You should take into account your specific investment objectives, financial situation, and particular needs before making a commitment to trade, including seeking advice from an independent financial adviser regarding the suitability of the investment, under a separate engagement, as you deem fit.

No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Please see important Research Disclaimer.

Please also note that the information does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. Any views and opinions expressed may be changed without an update.

Seize a share opportunity today

Go long or short on thousands of international stocks.

  • Increase your market exposure with leverage
  • Get spreads from just 0.1% on major global shares
  • Trade CFDs straight into order books with direct market access

Live prices on most popular markets

  • Forex
  • Shares
  • Indices

Prices above are subject to our website terms and agreements. Prices are indicative only. All shares prices are delayed by at least 15 mins.

Prices above are subject to our website terms and agreements. Prices are indicative only. All shares prices are delayed by at least 20 mins.

The Momentum Report

Get the week’s momentum report sent directly to your inbox every Tuesday for FREE. The Week Ahead gives you a full calendar of upcoming key events to monitor in the coming week, as well as commentary and insight from our expert analysts on the major indices to watch.

For more info on how we might use your data, see our privacy notice and access policy and privacy webpage.

You might be interested in…

Find out what charges your trades could incur with our transparent fee structure.

Discover why so many clients choose us, and what makes us a world-leading provider of CFDs.

Stay on top of upcoming market-moving events with our customisable economic calendar.