What’s accepted as proof of payment?
Any proof of payment should be in a non-editable format (such as a screenshot or pdf of an online receipt) and must be uploaded on the same day as the transaction date. Make sure that the document contains:
- Your bank’s logo
- IG’s bank details as the beneficiary of the transaction
- The amount deposited, including the currency
- Your full name
- Your five-digit IG account ID
- The date of payment
If you’re new to IG, you’ll need to fund your account and start trading before you can upload proof of payment.
Funds must come from a bank account in your name – we can’t accept third-party funding.
Each proof of payment is manually processed, which may take a few minutes, and is monitored from Sunday 9.30pm (UK time) until Friday at 10pm (UK time).
For new accounts, our proof of payment facility will be available within 24 hours of your first trade.
We may approve or reject your proof of payment at our absolute discretion. You’ll receive email confirmation of our decision.
Uploading your proof of payment
Desktop:
To upload your proof of payment via desktop, log in to My IG, go to ‘live accounts’ and select ‘send proof of payment’.
Then, follow the instructions you see on the screen and click on ‘submit’. 
Mobile:
To upload a proof of payment on mobile, go to your account tab and choose the account you want to fund, select ‘payments’ then choose ‘send proof of payment’ and follow the onscreen instructions.
