Why has my proof of payment been rejected?
We may reject your proof of payment for the following reasons:
Unacceptable format or display of required information
- The document is editable or is missing required information
- Incorrect information on either the proof of payment or transfer request documents uploaded
- The transfer execution date isn’t ‘today’s’ date
Transaction amount
- The amount transferred is below our required minimum
- Your base currency does not match your transaction currency*
* You can only upload proof of payment in your base currency. If funding in a different currency, please enter the amount converted to your base currency.
Other reasons
- The funds have already been applied to your account
- Potential duplicate*
*If you have uploaded multiple proofs for the same amount, you’ll need to upload the payment receipt along with a bank statement or ledger showing the individual payments.
What happens if my payment is delayed?
We’ll credit your account with your deposit amount when we receive your proof of payment documents.
But if we don’t receive the funds timeously, we reserve the right to remove the credited amount. Where this results in positions being closed or debt incurred, you’ll be liable for any negative balance.
To avoid this, you can consider ‘immediate funding’ by debit/credit card or PayPal.
If you experience any issues with your deposit, please contact our helpdesk.
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