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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Please ensure you fully understand the risks involved. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Please ensure you fully understand the risks involved.

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Help and support  /  Withdrawals

How do I withdraw funds if I have encountered a problem?

In order to return funds to a different source than the one from which they were deposited, we’ll need to verify the card originally used to make your payments.

To do this, please provide us with a statement to verify the original source of funds. This could be in the form of a scanned copy, screenshot or photo, clearly showing:

  • Your full name
  • The bank account number
  • An original payment to IG
  • The bank’s logo or emblem

This is a one-off verification process per card you’ve used, and after it’s been successfully verified by our credit department the funds will be available to return to a different source.

Related questions

How long does it take to withdraw funds if I have sold shares?

What is the maximum amount I can transfer back to my card?

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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You do not own or have any interest in the underlying asset. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. Please consider the Margin Trading Product Disclosure Statement (PDS), Risk Disclosure Notice and Target Market Determination before entering into any CFD transaction with us.

The value of shares, ETFs and ETCs bought through an IG share trading account can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

Please ensure you fully understand the risks and take care to manage your exposure.

The information on this website is prepared without considering your objectives, financial situation or needs. Consequently, you should consider the information in light of your objectives, financial situation and needs.

This website is operated by IG Australia Pty Ltd. IG Australia Pty Ltd is located on Level 32, Queen & Collins, 376-390 Collins Street, Melbourne, VIC 3000. ABN 93 096 585 410, Australian Financial Services Licence No. 515106. Derivatives Issuer Licence in New Zealand FSP No. 684191, NZBN 9429047618251.

The information on this site is not directed at residents of the United States or any particular country outside Australia or New Zealand and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

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