Contact us

New account

I'm in Australia

To open a CFD or share trading account, please sign up online or call us between 8am to 6pm Monday to Friday.

Freephone: 1800 601 799
International: +61 3 9860 1799 

I'm in another location

To open a CFD trading account, please sign up online or call us between 8am to 6pm Monday to Friday. 

China freephone: 400 120 9228
Hong Kong freephone: 800 962 555
Malaysia freephone: 1800 889 625
New Zealand freephone: 0800 442 150
   

Place a trade

Place a trade on CFD or share trading accounts

To place a trade, please call us on 1800 601 799 or +61 (3) 9860 1734.

Our helpdesk is open 24 hours a day from 7pm on Saturday to 9am on Saturday (AEDT). Shorter opening hours may apply on UK bank holidays or US public holidays.

To place a trade or speak to a dealer in Cantonese or Mandarin, please call us on 1800 601 818 from 8am to 6pm, Monday to Friday.

Find out more about our standard dealing hours.

Managing your account

Payments and withdrawals

We've made it quicker and easier to process payments on the move. Visit the App Store, Google play or Windows Store to download the app today. 

Alternatively, try our payment FAQs for more information on making payments and withdrawals. 

You can also call our helpdesk on +61 (3) 9860 1734 or 1800 601 799. Our helpdesk is open 24 hours a day between 7pm on Saturday and 9am on Saturday (AEDT).

Problems logging in

Have you tried to reset your details?

If that's not working, our helpdesk is available 24 hours a day between 7pm on Saturday and 9am on Saturday (AEDT):
Freephone: 1800 601 799
International: +61 (3) 9860 1734

To reset your details outside of office hours, email us at helpdesk.au@ig.com from your registered email address and we'll get back to you within 24 hours.

All other enquiries

Freephone: 1800 601 799
International: +61 (3) 9860 1734  
Email: helpdesk.au@ig.com  

Our helpdesk is available 24 hours a day from 7pm on Saturday to 9am on Saturday (AEDT).

Alternatively, you can use IG community for support on how to use the IG platforms and charts.

International enquiries

Please call us between 8am to 6pm, Monday to Friday.

China freephone: 400 120 9228
Hong Kong freephone: 800 962 555
Malaysia freephone: 1800 889 625
New Zealand freephone: 0800 442 150 

Technical support

Charting Support

If you're having problems with your charts, try browsing our help and support FAQs for a solution. 

Alternatively, our charting specialists are available 24 hours a day from 7pm Saturday to 9am Saturday (AEDT). Simply call us on +61 (3) 9860 1729

Or you can use IG community for support on how to use the IG platforms and charts.

Other technical help

Our technical specialists are available 24 hours a day from 7pm Saturday to 9am Saturday (AEDT). Simply call us on +61 (3) 9860 1729

Or, for any other technical issues, solutions can be found on our IG community.