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CFDs are complex instruments. 72% of retail client accounts lose money when trading CFDs, with this investment provider. You can lose your money rapidly due to leverage. Please ensure you understand how this product works and whether you can afford to take the high risk of losing money. CFDs are complex instruments. 72% of retail client accounts lose money when trading CFDs, with this investment provider. You can lose your money rapidly due to leverage. Please ensure you understand how this product works and whether you can afford to take the high risk of losing money.

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Help and support  /  Withdrawals

Why have I encountered a problem with my withdrawal?

The most common reasons for a withdrawal being unsuccessful are:

1. You have deposited funds using your debit/credit card, and now are requesting a withdrawal directly to a bank account

We'll normally remit money via the same method and to the same place from which it was received. For example, if you made a deposit using a card, upon withdrawal please ensure that you request your funds be returned to the same card (up to the deposited amount, unless you made profit).

We may let you withdraw your funds directly to your bank at our absolute discretion. In this case, we may ask you to verify the card before returning your funds.

Please note that card withdrawals take between two and five working days.

2. You have made a bank deposit and tried to make a withdrawal, without verifying the source of funds

Before returning your funds, we might need to first verify the bank account you used to make a deposit or/and the receiving bank account.

Related questions

How do I withdraw funds from my IG account?

Why can't I withdraw funds?

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The risks of loss from investing in CFDs can be substantial and the value of your investments may fluctuate. 72% of retail client accounts lose money when trading CFDs, with this investment provider. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how this product works, and whether you can afford to take the high risk of losing your money.

CFD Accounts provided by IG International Limited. IG International Limited is licenced to conduct investment business and digital asset business by the Bermuda Monetary Authority.

IG provides an execution-only service. The information in this site does not contain (and should not be construed as containing) investment advice or an investment recommendation, or an offer of or solicitation for transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result.

The information on this site is not directed at residents of the United States and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

IG International Limited is part of the IG Group and its ultimate parent company is IG Group Holdings Plc. IG International Limited receives services from other members of the IG Group including IG Markets Limited.

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