What is accepted as proof of payment?

All proof of payments should be in a non-editable format (such as a screenshot or pdf of an online receipt) and must be uploaded on the same day as the transaction date. Funds must come from a bank account in your name, as we’re unable to accept funding from third-parties.

Uploading a proof of payment

Desktop

Log in to your My IG, go to the ‘Live accounts’ tab and select ‘Send proof of payment’. Follow the instructions on the screen and click ‘Submit’.

Mobile

Go to your Account tab and choose the account you want to fund, select ‘Payments’, choose ‘Send proof of payment’ and follow the instructions.

Your proof of payment may be rejected for the following reasons:

Unacceptable format or display of required information

• The document is editable or is missing required information
• Incorrect information on either the proof of payment or transfer request document
• The transfer execution date isn't 'today's' date
• The transaction status is shown as 'pending' instead of 'complete' or 'processed'

Transaction amount

• The amount transferred is below our required minimum
• Your base currency doesn't match your transaction currency*

* You can only upload proof of payment in your base currency. If you make a deposit in a different currency, you'll need to convert the amount before entering it into the relevant box.

Other reasons

• You're new to IG and haven't funded or traded before
• You haven't funded or traded for over three months
• The funds have already been credited to your account
• You've potentially uploaded a duplicate of a document we have on record* 

*If you've made multiple deposits of the same amount, you'll need to upload (in addition to your proof of payment) a receipt for each individual transaction along with a bank statement or ledger. 

We’ll credit your account with your deposit amount when we receive your proof of payment documents.

If we don’t receive the funds in a timely fashion, we reserve the right to remove the credited amount. Where this results in positions being closed or debt incurred, you’ll be liable for any negative balance.

To avoid this, you can fund via debit/credit card, Apple Pay or PayPal.

If you experience any issues with your deposit, please contact our helpdesk on 1800 601 799.