What verification might be required for my withdrawal?

Just like a bank, we are a financial services firm required to comply with anti-money laundering laws. In line with these regulations, we conduct security checks to verify both the source and destination of funds are in your name.

When we receive a BPAY, EFT, bank transfer or card payment from you, we often don’t receive the bank account details the deposit originated from.

Therefore we sometimes require further verification to link your payment to a bank account in your name and securely return your funds.

Please upload a scan, screenshot or photo of your online bank statement showing:

1. The transaction to IG
2. Your full name
3. The bank account number
4. The bank’s logo or emblem

If you can’t get all the information on one page, you can upload two documents: the first showing the payment to us and your bank account number; and the second showing the same account number and your name.

If you have recently added a new bank account, we request verification to ensure we’re sending your funds back to a bank account held in your name.

Please upload a scan, screenshot or photo of your online bank statement showing:

1. Your full name
2. The bank account number
3. The bank’s logo or emblem

Please log in to your My IG dashboard, choose the ‘live accounts’ tab and click on ‘verification’.

To verify your documents on the mobile app, please select ‘account’ in the bottom right, then tap ‘withdraw’ and ‘verify documents’

• To successfully verify your deposit, your full name and transaction to us must be visible on your bank statement.

If you can’t get all the information on one page, you can upload two documents: the first showing the payment to us and your bank account number; and the second showing the same account number and your name.

• If we ask you to verify a new bank account we have not received any funds from in the past, ensure your full name, bank account number and the bank’s logo are visible.
• The format of these statements should be non-editable and we will not accept screenshots of debit/credit cards.