Proof of identity

Certification via video conference with a member of our staff

This is the quickest and simplest way to validate your ID document. To use this service, please send us an email or call us on +41 (0) 58 810 77 42 to make an appointment. We will confirm a time convenient for you and the whole process should not take more than 10 minutes. Please note that this service is only available to clients who can provide a passport or an identity card which is machine-readable.

The Yellow Identification service by Swiss Post (free service, only available in Switzerland)

1. Please send us an email and we will send you a bon to use this service
2. Print the bon and present it at any post office branch, together with your chosen ID document
3. An employee of the post office will verify the document and will generate a certified copy
4. Send this certified copy to us at the address:
   New Accounts, IG Bank S.A., 42 Rue du Rhône, 1204 Geneva

The “Rail Bon” service by the Swiss Federal Railways (SBB) (free service, only available in Switzerland)

1. Please download the Rail Bon
2. Print the voucher and present it at any SBB Change or Western Union Complete counter with your chosen ID document
3. An employee of the SBB will verify the document and will generate a certified copy
4. Send this certified copy to us at the address:
   New Accounts, IG Bank S.A., 42 Rue du Rhône, 1204 Geneva

Certification through a notary or any competent public authority

Any licensed notary or other public authority will also be able to certify that a photocopy is based on the original. Please post the certified copy of the ID document used to us at the address: New Accounts, IG Bank S.A., 42 Rue du Rhône, 1204 Geneva.