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We want to clarify that IG International does not have an official Line account at this time. We have not established any official presence on Line messaging platform. Therefore, any accounts claiming to represent IG International on Line are unauthorized and should be considered as fake.
CFDs are complex instruments. 72% of retail client accounts lose money when trading CFDs, with this investment provider. You can lose your money rapidly due to leverage. Please ensure you understand how this product works and whether you can afford to take the high risk of losing money.
CFDs are complex instruments. 72% of retail client accounts lose money when trading CFDs, with this investment provider. You can lose your money rapidly due to leverage. Please ensure you understand how this product works and whether you can afford to take the high risk of losing money.

Why has my deposit been rejected?

A deposit is normally rejected for one of two reasons:

  • The address we hold for you doesn’t match the one registered with your bank, or
  • The payment fails online

Please ensure that the address we have for you matches the address registered with the bank you’re using to fund. You can edit your address by logging in to My IG and going to the ‘settings’ tab, then selecting ‘personal details’.

The second problem can usually be resolved by contacting your bank or card issuer. Failing that, please give us a call.

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