Help and support
Get answers about your account or our services.
Call 010 500 8626
Or ask about opening an account on 010 500 8624 or newaccounts.za@ig.com.
We're here 24hrs a day from 9am Saturday to 11pm Friday.
Negative balance protection, which only applies to offshore accounts, ensures that traders do not lose more than the balance on their account – even if the market moves quickly or gaps.*
Negative balance protection is not a product of ours but rather your right, under regulation, as a trader. Providers of leveraged products, like us, in the ESMA-regulated region (including the UK) are required to apply negative balance protection on a per-account basis
If your CFD balance falls below zero on your offshore account only, we’ll bring it back to zero as soon as possible at no cost to you.
Please note that this protection does not apply to professional traders who can still lose more than the balance on their account.
Learn more about how you can manage your risk.
* Negative balance protection does not apply to professional traders.
Get answers about your account or our services.
Call 010 500 8626
Or ask about opening an account on 010 500 8624 or newaccounts.za@ig.com.
We're here 24hrs a day from 9am Saturday to 11pm Friday.