How to verify your identity

We’ll normally need to see two documents, one showing proof of identity and one showing proof of address. You’ll be told exactly what documents you need to upload when you’re in the document uploader in MyIG.

To make sure your account opening goes smoothly, use our guide below on which documents you can use and how to make sure they’re uploaded in an acceptable format.

Proof of identity

The following photo IDs are our most commonly accepted forms of proof of identity:

• Passport
• Driving licence
• National identity card

If your ID is double-sided, be sure to provide a photo of both sides.

Proof of address

The following documents are our most commonly accepted forms of proof of address:

• Utility bills (not including mobile phone bills)
• Bank statement or bank letter
• Credit card statement
• Other financial services statement
• Internet bills
• Rent or tenancy agreement
• Voter card
• Local authority letter
• Inland revenue or tax notification
• Any government-issued document
• Resident Permit with address
• Barangay Clearance

Whichever proof of address document you upload, please ensure:

• The name and address shown match the one used on your application form
• The document is dated within the last three months
• The name or logo of the issuer is clearly visible
• It is clear which type of document it is
• Complete page of document is visible
• Bank statement/letter/credit card statement must include account name, account number/credit card number, sort code and issuing bank.

Document upload requirements

When uploading your proof of identity and address, make sure that all the information is visible and that it isn’t obscured by your hands, or any reflection from the camera flash.