Additional information on our complaints procedure.
In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service, you should contact our client service team on +971(0)4 559 2104, liaise with your dedicated premium client manager or email helpdesk.ae@ig.com.
However, in case you are at any time not satisfied with how we are addressing your concerns, you may refer it as a complaint to our compliance department. You can contact our compliance department at compliance@ig.com or by registered letter or courier to: IG Limited, Compliance department, 2702 & 2703 Level 27, Tower 2, AL Fattan Currency House, DIFC, Dubai, United Arab Emirates.
Our compliance department will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A full written response will be provided within 60 calendar days of receiving the complaint or earlier if possible. In the event that a situation arises that is not covered by the customer agreement, we will resolve the matter on the basis of good faith and fairness and, where appropriate, by taking such action as is consistent with market practices and does not violate the principle of fair and equal treatment of all of our clients.
If you believe that we haven’t resolved your complaint to your satisfaction, then you can refer your complaint to the Dubai Financial Services Authority (“DFSA”) using the following link https://www.dfsa.ae/your-resources/consumer/complaints.
