Platform help and support

By default, there are three ways you can place a trade on a market with our platform.

Option 1
With markets in watchlists, simply click the ‘Buy’ or ‘Sell’ buttons to open a panel which allows you to enter a size and place the trade. To apply stop and/or limit distances to your position after creating it, just go to the Positions tab and add from there.

Option 2
To access more settings when placing your trade, you can use the deal ticket. Click on the name of a market to show its chart and deal ticket side by side. If the deal ticket is hidden, you can reveal it by clicking on the ‘Deal’ button in the top-right corner of the chart.

Once you’ve selected your market direction (buy/sell) and entered a size, the ‘Place deal’ button will light up green, meaning you’re ready to place your deal. Don’t forget to set your desired stop and limit distances.

Option 3
It’s also possible to trade straight from a chart or watchlist with the ‘1-Click’ dealing feature. Enable 1-click dealing from the toggle in the top navigation bar, and we’ll remember your trade settings. Enter a size and click ‘Buy’ or ‘Sell’ to immediately open a position, and click ‘Close’ to immediately close a position.

To plan a trade for when a market reaches a certain level, you can use the Order ticket.

When you click on the name of a market, its chart and deal ticket will appear side by side. To reveal the order ticket, click Order.

Choose your direction (buy/sell), size, price level and expiry time, and click the ‘Place order’ button when it lights up green.

You’ll receive a notification once you’ve placed the order, and another if the position is opened.

You can use guaranteed or trailing stops when placing a trade or order.

Click the drop-down menu below ‘Stop’ in the ticket to choose a between a normal, guaranteed or trailing stop.

If you select a trailing stop, we'll give you the option to set a trailing step.

Please note that guaranteed stops cannot be moved closer when the market is closed, and certain markets can't be traded with a guaranteed stop. If the option doesn't appear in the drop-down menu, it might not be possible in that market.

You’ll find key trading information, such as the margin required for a trade and your available balance, at the bottom of every deal ticket.

We use the trade direction and size when calculating margin, so you'll need to select a direction and position size before being able to see the required margin.

Simply click on ‘settings’ on the menu and check the options that suit you. You can make the platform:

• Remember your last size or stop distance, per market
• Control how we execute opposing positions on the same market. By default, this is set to netting off, but you can change your default setting to force open
• Accept partial fills, points through current and market orders

You can also choose to change and save price and fill settings on the deal ticket.

If you use a different browser or computer, you may need to refresh for any changes in settings made elsewhere to take effect, but you shouldn't need to re-enter them from scratch.

Force open allows you to hold multiple positions in opposite directions on the same market simultaneously. If you don’t select ‘force open’, opposing positions will by default ‘net off’ (our recommended option), which may close your original position.

To enable the force open option, go to the ‘Settings’ menu and turn on ‘Show force open in ticket’. You’ll then be able to specify if you’d like a position to force open at the point of confirming the trade. You can also choose to make ‘force open’ your default.

There are multiple ways to view a deal ticket without the chart.

If you have the chart open, click the menu at the top left of the chart (beside the market name) and select ‘Open ticket in new window’.

You can also view a ticket on its own by minimising a chart on the workspace. With the deal ticket open, click and drag the edge of the chart. You'll be able to minimise it to the point of closing the chart altogether, leaving a deal ticket-only view. To reveal the chart again, simply expand it by clicking and dragging the edges again.

Finally, you can right-click a market in a list and select ‘Open ticket in new window’.

You can view all your open positions from the ‘Positions’ panel on your workspace. If it’s not on your workspace, you can add it by clicking on ‘Positions’ in the left-hand menu.

By clicking ‘Close’ next to the position you want to close out, or ‘Close all’ next to multiple positions in the same market, you’ll confirm your potential profit or loss, and see the amount in contracts required to close your position. You can also change the number of contracts to partially close the position.

Click on the ‘Buy’ or ‘Sell’ button that appears, and you’ll receive a notification confirming your position is now closed.

It's also possible to close a position directly from a chart. Simply click the position, and click the ‘Close’ button that appears.